Unfortunately due to a problem with my vehicle this week, I was unable to attend the class and with no response from the e-mail I sent to the professor about what was discussed, I am forced to discuss an issue from the syllabus for this week.
Many of the customer service jobs that used to be in the United States are now overseas. The wave of legal service jobs could unfortunately also take the same path as them. It is very easy to teach the laws of the US in another country and pay individuals a lower rate to conduct legal research in a different country. Selling a service to someone over the Internet is cheaper than a telephone call these days, and people are willing to save the money on one end versus the other end. Some law firms are conducting legal advice now via the www and these services are done at a lower cost to the lawyer which could in turn make it cheaper for customers of legal advise in the future. With the ever increasing amount of people that are on the web every day, advertising a legal service via the www is possible to reach more people all over the world than a television spot would ten years ago. A lot of this talk is somewhat in the future but some of it has precedence today.
A few posing questions that comes to mind concerning this topic is if legal advise over the Internet is allocated the same time and energy as a regular client service would be conducted in person? Also, the customer is only dealing with a virtual person through a website and e-mail, so how is the customer assured that the work is being done by a real accredited person? Also, is the billing cheaper for the end customer because of the cheaper Internet transaction costs, and can the customer call the lawyer for more technical questions and answers and will this be billed differently?
The future will help answer some of these questions, but for now they are interesting to think about. More to come later.
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